Case Study: Ocado achieves remote service and maintenance training with Wideum Remote Eye

Ocado keeps training during lockdowns with Wideum

Ocado, a global technology company powering automated warehouses for retailers, faced the challenge of training its international staff on service and maintenance tasks for its robotic systems, especially during strict travel lockdowns. They partnered with vendor Wideum to implement a solution using Remote Eye and RealWear smart glasses to enable remote training and guidance.

Wideum's solution allowed Ocado's UK-based engineers to remotely guide technicians in other countries through maintenance and repair tasks in real-time. This enabled the company to continue opening new sites and training field teams throughout the travel restrictions. The vendor's technology provided efficient on-the-job learning, fulfilling Ocado's commitment to equipping its teams with reliable and effective tools.

Ocado