Case Study: Keysight achieves faster customer support with Wideum RemoteEye

Keysight Technologies - Customer Case Study

Keysight Technologies, a leading technology company, sought to increase the efficiency of its customer service department. They turned to Wideum and its Remote eye solution to help them respond to customer requests faster, add customer value, and maintain equipment remotely.

Wideum implemented its smart glass software and hardware, primarily using Realwear devices, as a complementary accessory to Keysight's support contract. This solution from Wideum has been in use since 2018 and has grown to over 150 units. It has sped up response times for customers and has also been adopted internally for remote training, leading to a strong and ongoing partnership praised for Wideum's product improvements and responsiveness.

Keysight

Adrian Cheong

Technical Product Manager