Case Study: Trèves reduces travel costs and maintenance downtime with Wideum Remote Eye

How we helped Trèves with training and process improvement

Trèves, an international automotive supplier specializing in interiors and acoustics, faced significant challenges due to its globally dispersed operations. With 24 plants in 16 countries, the company experienced high travel costs and delays in solving corrective and predictive maintenance issues, as experts could not be on-site immediately. To address this, they partnered with Wideum to implement a remote assistance solution.

Wideum provided its Remote Eye software solution to enable real-time information sharing between on-site operators and remote support departments. This allowed Trèves’ technicians to receive immediate expert guidance, effectively eliminating unnecessary trips and reducing machine downtime. The solution from Wideum helped Trèves focus on critical tasks, ensure first-time fix results, and monetize its after-sales service through innovative customer support.

Trèves