Case Study: TK Elevator improves internal audits and remote maintenance with Wideum

How we helped TKE Improve internal Audits

TK Elevator, a leading company in urban mobility with a large network of professionals in Spain, contacted Wideum to improve its internal audit processes and post-sales maintenance service. The primary challenge was to reduce the significant costs and time associated with travel for on-site audits and to enhance customer support for its elevator maintenance operations.

Wideum implemented its Remote Eye solution, utilizing smart glasses to connect on-site operators with remote experts. This allowed TK Elevator to conduct audits and perform maintenance support virtually instead of dispatching personnel, drastically reducing travel. The solution from Wideum provided real-time, hands-free assistance, which helped to avoid unnecessary trips, reduce machinery downtime, and improve first-time fix rates for customers.

TK Elevator