Case Study: Ocado trains service teams and reduces downtime with Wideum remote assistance

How we helped Ocado on their employee training in service and maintenance

Ocado, a retail and logistics company, sought to train its international service and maintenance staff, especially during global travel restrictions. They partnered with Wideum to implement a solution using RealWear headsets and the Remote Eye software to provide effective remote training and support for their field operators.

Wideum's solution enabled Ocado's UK-based expert engineers to remotely guide technicians in other countries through complex maintenance and repair tasks on their automated systems. This approach eliminated the need for travel, ensured accurate first-time fixes, and significantly reduced machinery downtime, empowering Ocado's global teams and improving the efficiency of their after-sales service.

Ocado