Case Study: KUKA reduces downtime and service travel with Wideum Remote Eye

How we helped KUKA compete against local suppliers

KUKA, an international automation company, faced challenges maintaining its robotics machines across Spain. Their service personnel had to travel to customer sites for repairs, which hurt efficiency and made it difficult to compete with local suppliers. To optimize assistance time and reduce travel costs, they turned to Wideum for a solution using its Remote Eye software.

The solution implemented by Wideum utilized Remote Eye, a software platform enabling information sharing via smart glasses and mobile devices between on-site operators and remote experts. This allowed KUKA to troubleshoot machines faster, provide quicker customer response times, and significantly reduce service travel costs. Wideum's technology helped KUKA minimize machinery downtime and enhance its post-sales service offering.

KUKA