Wideum
13 Case Studies
Case Study: Bausch Advanced Technologies improves customer service efficiency with Wideum Remote Eye
A Wideum Case Study
How we helped Bausch improve customer support
Bausch Advanced Technologies, a pharmaceutical packaging machinery company, sought to improve the quality and efficiency of its customer service department. The challenge was to provide immediate assistance to its clients and improve the processes for installation, setup, repair, and maintenance of its equipment. To address this, they partnered with the vendor Wideum.
Wideum implemented its Remote Eye remote assistance solution, which allowed Bausch's technicians to troubleshoot machines in the field with ease and speed. The solution provided faster response times to customers and had the potential to reduce service travel costs. Wideum supported the transition with training and helped create new internal procedures, empowering Bausch's technicians and adding value to their post-sales service.
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