Case Study: Comexi reduces machinery downtime with Wideum Remote Eye

How we have helped Comexi improve their after sales support and monetize it

Comexi, a family-owned packaging equipment manufacturer, faced a significant challenge with its after-sales service. Their technicians were previously reliant on phone calls and video chats to solve machine issues, which often led to misdiagnoses and inefficient, costly service calls. To address this, they partnered with Wideum to implement a Remote Eye solution utilizing Epson Moverio smart glasses.

Wideum's solution enabled remote experts from Comexi's headquarters to see through the glasses of on-site technicians and guide them through repairs in real-time. This hands-free assistance drastically improved service delivery. The implementation resulted in measurable benefits for Comexi, including saving up to 50% in repair costs for critical situations, reducing machine downtime, and securing over 70 new service contracts that included the technology.

Comexi Group