Case Study: Burkhart Dental achieves scalable IT growth with WideNet Consulting Group

Burkhart Dental - Customer Case Study

Burkhart Dental, one of the oldest companies in Washington, was struggling to keep up as technology advances outpaced its IT capabilities. The company needed better coordination across supply chain management, fulfillment, case management, inventory, personnel, and customer inquiries, and turned to WideNet Consulting Group for help.

WideNet Consulting Group completed a six-week IT assessment covering business alignment, project management, help desk automation, escalation processes, and infrastructure/personnel capability. Based on the recommendations, Burkhart Dental adopted improvements in record management, ERP, help desk restructuring, and infrastructure upgrades, with longer-term plans for an on-premises data center and cloud disaster recovery. The result was streamlined IT processes, large cost savings, fewer inventory discrepancies and inaccurate reports, and the ability to grow without adding headcount.

Burkhart Dental