Case Study: Global Pharmaceutical Company improves patient adherence and productivity with WhizAI

Global Pharma Patient Services Team Manages 20,000+ Patients with Insights from WhizAI

Global Pharmaceutical Company, a top global pharmaceutical company, needed better visibility across a complex patient services operation serving 20,000+ patients across 50 products and 10 therapeutic areas. With 25% of patients discontinuing within 90 days and 20% never starting therapy, the team struggled with disparate data sources, limited insight into the patient journey, and slow investigation of benefit, prior authorization, and access delays. Whiz.AI’s patient services solution was used to help address these challenges.

Whiz.AI rolled out its platform to the entire patient services team in just 6 weeks, integrating patient data and surfacing insights across the full patient journey from benefit investigation to shipment. The solution helped the team identify high-risk patients, launch tailored interventions, and improve adherence and persistence, delivering 95% patient adherence, 3,000 new patients identified, 500+ high non-adherence-risk patients surfaced, 50% lower TCO, 60% less IT dependency, and 5X productivity improvement.