Case Study: The Scott Mission modernizes client management with Whitecap's Dynamics 365 CRM

The Scott Mission serves 92,000 hot meals with Whitecap and Dynamics 365 CRM

The Scott Mission, a Toronto-area Christian ministry and non-profit, faced significant challenges with its outdated, siloed, and unsupported legacy client management systems. These obsolete systems lacked flexibility and could not manage the logistics of their mission, a problem accelerated by the global pandemic. The Scott Mission engaged vendor Whitecap to implement a modern solution using Microsoft Dynamics 365 CRM to address these critical operational needs.

Whitecap configured and deployed a flexible Dynamics 365 CRM solution, leveraging Customer Service, Project Service Automation, and custom elements. The new system provided a stable, secure, and scalable platform that was web-accessible for remote staff. The project was delivered on time and within budget, allowing The Scott Mission to continue its vital services seamlessly during the pandemic. The solution provided a holistic view of clients across programs and established a foundation for future growth, with Whitecap commended for its flexible and patient approach throughout the project.

The Scott Mission