Case Study: SKB Bank boosts transactions and engagement with White Label Loyalty

SKB Bank - Customer Case Study

SKB Bank, a leading bank in Slovenia, faced challenges with low engagement in its digital offerings and rewards programs. They struggled to incentivize both transactional and non-transactional customer behaviors and needed a more efficient way to manage rewards. They partnered with White Label Loyalty to implement a gamified solution.

White Label Loyalty created a standalone rewards microsite with a gamified, tiered structure to drive engagement. Their event-based loyalty engine automated reward tracking and management. The results were exceptional, including a 188.2% growth in transactions for their Flik payment app and a 17% increase in its activations. The program also successfully generated new customer referrals and GDPR consent updates, with participants reporting high satisfaction.

SKB Bank

Petra Beg

SKB Bank