Case Study: Toyota Financial Services achieves direct control of retail and wholesale financing with White Clarke Group

Toyota Financial Services - Customer Case Study

Toyota Financial Services, which provides automotive finance and insurance for Toyota and Lexus in the UK, decided to bring its retail and wholesale financing operations in‑house and needed expert help to define new processes and select supporting software. They engaged White Clarke Group for consultancy support, specifically business process definition and a structured software selection process, because of White Clarke Group’s deep captive automotive finance experience.

White Clarke Group defined detailed business process models and ran a quantifiable software selection with clear objectives and scoring mechanisms, reducing implementation risk and clarifying system requirements. As a result, Toyota Financial Services gained direct control of operations, transferred captive finance knowledge to new staff, improved dealer linkage, adopted industry best practices, and increased customer satisfaction — outcomes driven by White Clarke Group’s consultancy.

Toyota Financial Services