Case Study: FCA Automotive Services achieves rapid end-to-end CALMS implementation to bring retail finance in-house with White Clarke Group

FCA Automotive Solutions – end-to-end implementation

FCA Automotive Services faced an urgent need to bring point-of-sale front-office, mid-office underwriting, payout/activation and back-office dealer and customer finance services in‑house after Santander’s outsourced service was due to close in December 2011. With an immovable go‑live date of 1 January 2012 and a requirement to define a full operating model within 90 days (decision on IT by mid‑August 2011), FCA Automotive Services engaged White Clarke Group and its CALMS platform despite limited access to Santander’s operations.

White Clarke Group delivered an end‑to‑end CALMS implementation that went live on target for the Santander cut‑off, managing the full lifecycle from dealer point‑of‑sale through credit approval, contract management, in‑life support and collections. The project met the 90‑day operating‑model deadline and achieved a seamless transfer to in‑house operations; FCA Automotive Services reported a painless, rapid implementation and highlighted CALMS’ re‑configurability as a commercial advantage, with White Clarke Group’s sector expertise central to the outcome.

FCA Automotive Services

Martin Thomas

Former Managing Director