Case Study: an international commercial kitchen equipment manufacturer boosts service partner training ROI with Whistle Systems

Whistle helped a global equipment manufacturer rethink its approach with independent service technicians as a platform for growth

Whistle Systems worked with an international commercial kitchen equipment manufacturer that needed a better way to train and support independent service representatives around the world. Traditional in-person training was too costly and difficult to scale, and webinars were poorly attended and inconvenient, especially during the pandemic.

Using the Whistle platform, the company launched an incentivized microlearning program for a new product with independent service technicians in the US and Europe. Whistle Systems helped the customer deliver training in a 30-minute format instead of a 2-hour in-person session, and 75% of participants completed it within 30 days. The program could also be reviewed anytime in the field, and the company significantly reduced overall training expenses.