Case Study: Doctor On Demand Streamlines Vendor Risk Management with Whistic

How Doctor On Demand Manages Its Entire Vendor Risk Management Process Through Whistic

Doctor On Demand, a telemedicine provider, needed a better way to manage vendor risk as its business grew and strict healthcare data requirements increased. Its security team was relying on custom questionnaires and spreadsheets to track assessments, contracts, notes, and reminders, which made the process slow, hard to search, and difficult for IT and Legal to manage transparently.

To solve this, Doctor On Demand implemented the Whistic vendor assessment platform to centralize and streamline its entire vendor risk management process, including custom questionnaires, intake forms, and ongoing reassessments. With Whistic, almost 90% of questionnaire grading is automated, review time dropped from a few hours to 45 minutes, and vendor assessment turnaround improved from 20–25 days to 10–15 days.

Doctor On Demand

Quinne Brazinski

Senior Security Analyst