Case Study: City of Melbourne strengthens child safe reporting with Whispli

City of Melbourne strengthens child safe reporting for 113,000 children with Whispli

The City of Melbourne, a large public sector organization, sought to strengthen its child safe reporting framework. The challenge was to implement an accessible and trusted reporting solution for highly sensitive child safety concerns that could meet strict privacy and governance requirements while supporting vulnerable individuals who might be uncomfortable using traditional channels. They partnered with their existing vendor, Whispli, to extend its use for this specific purpose.

By expanding its use of the Whispli platform, the City of Melbourne was able to provide a secure and familiar reporting channel without introducing new complexity. The solution featured a secure chat function for clarification and follow-up, which helped build confidence in raising concerns. This implementation supported more consistent and defensible processes for triaging and escalating reports, contributing to a stronger reporting culture and helping the organization meet its regulatory obligations.

City of Melbourne