Case Study: Singapore Post boosts first-attempt deliveries with Whispir

Singapore Post - Customer Case Study

Singapore Post, one of Singapore’s oldest and most trusted delivery services, needed a more comprehensive messaging platform to support growth and improve delivery success. Its legacy system was limited in scalability and integrations, and fewer than 65% of first delivery attempts were successful, creating costly follow-up deliveries. Whispir’s communications platform was brought in to help customers prepare for home delivery and support better customer engagement.

Whispir implemented its unified communications platform in phases, integrating SingPost’s automated courier system and enabling SMS and email notifications for parcel pickup, customer engagement, and ITSM communications. The solution also powered secure PopStation access with one-time passwords. As a result, first-attempt deliveries increased by almost 40%, while SingPost gained more efficient operations, improved two-way communication, and lower support and delivery costs.

Singapore Post