Case Study: Monash University improves IT service notifications with Whispir

Monash University - Customer Case Study

Monash University, Australia’s largest university and one of its most internationally recognized, needed a better way to manage campus communications and IT service management (ITSM). Using an old SMS-only platform, the university struggled to send accurate, timely notifications about service disruptions to staff and students across the channels they preferred.

Whispir provided a cloud-hosted, secure ITSM communication platform that delivers alerts via SMS, email, and social media, with targeted messaging based on user preferences. The solution helped Monash University improve the reach and timeliness of critical notifications, avoid missed alerts, and engage staff and students more effectively, with social push notifications offering a high-impact, cost-effective way to reach students.

Monash University

Matt Carmichael

Director Support Services and Engagement