Case Study: Essential Energy achieves safer, more resilient communications with Whispir

Essential Energy - Customer Case Study

Essential Energy, a NSW Government-owned corporation responsible for Australia’s largest electricity network, needed a more capable communications system to support critical operations across a vast regional footprint. Whispir provided an integrated messaging and communication solution after Essential Energy outgrew basic bulk SMS tools that could only deliver simple text messaging.

Whispir implemented a fully auditable, cloud-based multi-channel platform with targeted workspaces, message templates, teleconference management, and two-way response capabilities for crisis management, business continuity, field operations, and IT service management. The result was faster and more accurate communications, improved organisational resilience, greater transparency and compliance, a safer working environment, and uninterrupted audit trails and real-time reporting even on mobile devices.

Essential Energy

David Sandery

Senior Project Manager