Case Study: Australian Energy Market Operator (AEMO) improves emergency and operational communications with Whispir

Australian Energy Market Operator (AEMO) - Customer Case Study

Australian Energy Market Operator (AEMO) needed a reliable communications platform to manage emergency and operational notifications for the electricity and gas marketplace, as well as high-volume internal IT communications. Under federal requirements, AEMO had to quickly inform stakeholders about issues affecting the market and ensure critical messages could be delivered without relying on its own infrastructure.

Whispir implemented its cloud-hosted communications platform to automate targeted SMS and email alerts, enable instant teleconferencing, and support automated retries and escalations based on business rules. The result was faster, more resilient stakeholder communication with fully auditable two-way messaging, helping AEMO improve situational awareness, mobilize key parties quickly, and maintain continuity of service delivery.

Australian Energy Market Operator (AEMO)