Case Study: New Milford’s Highway Foreman streamlines fleet operations with Whip Around

Town of New Milford streamlines fleet operations with Whip Around

The Town of New Milford’s Highway Foreman, Michael Boucher, needed a better way to manage inspections, defect reporting, and maintenance tracking across a fleet of more than 130 assets. Before Whip Around, the town relied on paper forms that were often incomplete or misplaced, creating poor accountability, communication issues between operators and mechanics, and limited visibility into equipment condition and repair needs.

With Whip Around’s mobile app and digital inspection platform, New Milford replaced paper checklists with customizable digital inspections, photo-based defect documentation, and real-time maintenance notifications and records. Whip Around helped the town eliminate paper records, improve team communication and accountability, and gain clearer visibility into maintenance costs and replacement planning, enabling safer operations and more proactive preventive maintenance.