Case Study: Eppler Towing & Recovery boosts carrier rating and fleet compliance with Whip Around

Eppler Boosts Carrier Rating and Reimagines Fleet Communications with Whip Around

Eppler Towing & Recovery, a third-generation towing and recovery company with a fleet of more than 170 vehicles, was struggling with paper-based inspections and an earlier DVIR tool that didn’t reliably alert the team when defects were found. According to compliance lead Charlie McKeen, issues were slipping through the cracks, repairs were delayed, and communication between drivers, mechanics, and fleet managers was inefficient.

With Whip Around, Eppler Towing & Recovery moved to a simple digital inspection and defect-reporting process that gave the shop and management real-time visibility into problems, including photos and instant notifications. The result was faster repairs, better accountability, less paperwork, and a healthier fleet overall—carrier rating increased, DOT inspection defects decreased, and the company reported significant improvement in fleet condition.

Eppler Towing & Recovery

Charlie McKeen

Founder