Case Study: Trips and Tramps improves offline guest check-in and customer data management with Wherewolf

Trips and Tramps streamlines Fiordland guest check-ins with Wherewolf across 3 major tracks

Trips and Tramps, a tour operator in New Zealand's remote Fiordland National Park, faced the challenge of managing guest check-ins without reliable internet connectivity. They needed an offline-capable solution to handle digital waivers and guest data efficiently while meeting their health and safety obligations. They implemented Wherewolf's digital waiver and guest management software to address this.

Wherewolf provided an iPad-based check-in system that operates entirely offline, allowing guests to sign in during van rides to the park. This saved valuable administrative time and overcame the area's lack of coverage. The solution also provided secure data storage and a dashboard for analyzing customer demographics, which Trips and Tramps uses to improve guest experiences and plan targeted marketing campaigns.

Trips and Tramps