Case Study: The Escape Hunt Experience boosts customer data capture and smarter marketing with Wherewolf

The Escape Hunt Experience captures every guest email with Wherewolf

The Escape Hunt Experience, an international escape room operator, faced challenges with a cumbersome paper-based check-in process. This system failed to reliably capture customer data, particularly email addresses, and created inefficiencies for both staff and guests. They turned to the vendor Wherewolf to implement a digital solution using their check-in app to address these issues.

Wherewolf's solution streamlined the check-in process with an easy-to-use iPad app, which significantly improved data capture rates and eliminated manual entry errors. The results included a rapidly growing email marketing database and the automation of post-experience review requests. Access to accurate demographic data also allowed The Escape Hunt Experience to make smarter, more effective marketing decisions, improving their advertising ROI.

The Escape Hunt Experience