Case Study: Shaka Zipline improves check-in efficiency and boosts reviews with Wherewolf

Shaka Zipline boosts TripAdvisor reviews 4x with Wherewolf

Shaka Zipline, a zipline operator in Kauai, faced operational inefficiencies with its outdated Smartwaiver system. The process required staff to manage waivers on a separate platform from their FareHarbor reservation system, causing significant delays during check-ins, especially for large groups on tight schedules. The challenge was to find a digital waiver solution that could seamlessly integrate to streamline this process.

The solution was implemented using Wherewolf, which integrated directly with FareHarbor. This allowed Shaka Zipline to manage all guest information on a single platform, drastically reducing check-in times. The switch to Wherewolf resulted in a 4x increase in TripAdvisor reviews and nearly a 4x increase on Google, alongside cost savings from Wherewolf's more competitive pricing.

Shaka Zipline