Case Study: Outback Ballooning streamlines guest check-in and boosts safety with Wherewolf digital waivers

Outback Ballooning gets 90% to 95% of guests checked in before pickup with Wherewolf

Outback Ballooning, a premier hot air balloon operation in Alice Springs, Australia, faced challenges with paper-based waivers, a process exacerbated by COVID-19 transmission risks and inefficient storage. Seeking to reduce these paper touchpoints, owner Andrea discovered and implemented digital waivers from the vendor Wherewolf.

Wherewolf's solution provided pre-arrival digital waivers that gathered crucial health information, streamlining the check-in process. This led to a dramatic increase in operational efficiency, with 90-95% of guests checked in before being picked up. The solution enhanced safety, improved the onsite experience, and integrated with their review collection system. Outback Ballooning is highly satisfied and consistently recommends Wherewolf.

Outback Ballooning