Case Study: Missing Pieces Escape Games streamlines check-in and captures better customer data with Wherewolf

Missing Pieces Escape Games launches as Wherewolf’s first integration with Bookeo

Missing Pieces Escape Games, a top-ranked, family-run escape room business in Minnesota, faced a challenge with its manual and inefficient check-in and waiver process. Their previous system did not collect customer data in a usable format, limiting their ability to gain marketing insights and optimize their efforts. They partnered with Wherewolf to implement its digital check-in solution.

Wherewolf provided an app that streamlined the check-in process to just three clicks, significantly improving the customer experience upon arrival. The solution integrated with Missing Pieces' existing Bookeo reservation system to automatically pre-fill customer information. For Wherewolf, the key result was the ability to collect a wealth of clean, accessible data on customer trends, which the business immediately began using to optimize its marketing strategies and internal workflows.

Missing Pieces Escape Games

Matt Steinman

Owner