Case Study: Glacier Raft Company gets guests on the water faster with Wherewolf

Glacier Raft Company Gets Guests on The Water Faster With Wherewolf

Glacier Raft Company, an adventure tourism operator in Golden, British Columbia, wanted to get guests on the water faster while reducing the burden of paper-based check-in and waiver processing. As the business grew, staff were spending too much time on manual data entry, dealing with hard-to-read handwriting, and managing paperwork instead of focusing on the guest experience. The company turned to Wherewolf’s arrival app to streamline the process.

With Wherewolf, Glacier Raft Company replaced paper forms and clipboards with iPads for registration and waivers, making check-in faster, more intuitive, and less error-prone. The team says the switch cut at least one hour of admin time per day, improved guest flow, and supported paperless operations. Wherewolf also integrated with Mailchimp and TripAdvisor, helping the company follow up with guests and use customer data for more targeted marketing.

Glacier Raft Company

Carmen Narancsik

Co-Owner