Case Study: Double Fun Pontoon Rentals streamlines check-in and waiver completion with Wherewolf

Double Fun Pontoon Rentals streamlines check-in for 65,000 guests a year with Wherewolf

Double Fun Pontoon Rentals, a pontoon rental company operating across three Florida marinas, faced a significant operational challenge. With 65,000 guests annually, their manual waiver signing process was creating bottlenecks at the dock, delaying boat departures and frustrating customers. They needed a solution to streamline this essential but cumbersome paperwork. They implemented the Wherewolf platform to digitize and manage their waiver process.

By using Wherewolf, Double Fun made pre-arrival digital waivers the default. Guests now receive a branded email with a QR code and waiver link before their arrival, allowing them to complete the process in advance. The solution from Wherewolf transformed the waiver from an obstacle into an educational tool that enhances the customer experience. This eliminated check-in delays, ensured guests arrived already briefed on safety, and kept the dock operations moving smoothly, allowing boats to depart on time.

Double Fun Pontoon Rentals