Case Study: Cape Canopy Tour streamlines zipline operations with Wherewolf

Cape Canopy Tour streamlines 35-staff operations with Wherewolf

Cape Canopy Tour, a zipline adventure company in South Africa, faced challenges with a paper-based check-in system. This process was administratively burdensome, environmentally unsustainable, and created legal concerns with paper waivers. It also made accessing customer data difficult. They turned to the vendor Wherewolf to implement its digital check-in and waiver management service.

Wherewolf provided a comprehensive digital solution used on iPads by all staff. This eliminated paper, streamlined operations, and ensured guests signed standardized digital waivers. The solution automatically captured critical customer data for marketing, integrated with other platforms, and set clear safety expectations. As a result, Cape Canopy Tour saved significant administrative time, gained valuable business insights, and improved customer impressions, with Wherewolf being adopted by other locations in their group.

Cape Canopy Tour