Case Study: Balloon Aloft speeds up check-in and improves customer targeting with Wherewolf

Balloon Aloft Lifts 12,000+ Guests Off The Ground ASAP With Wherewolf

Balloon Aloft, Australia’s longest operating hot air balloon company, needed a faster way to manage high-volume daily check-ins while also capturing useful customer data for marketing and planning. To solve this, the team turned to Wherewolf and its check-in app and digital waiver process.

With Wherewolf, Balloon Aloft streamlined check-in so up to 80 guests could be processed in one go and turned around within 15–20 minutes, helping pilots get airborne faster. The system also collected customer information for targeted marketing and sales planning, including tracking China market performance and building regional databases in Australia, giving Balloon Aloft measurable data to support smarter business decisions.

Balloon Aloft

Matt Scaife

Director