Case Study: Mexico City enriches Google Maps trip planning with WhereIsMyTransport

Enriching the Google Maps User Experience in Mexico City

Google Maps in Mexico City faced a rapidly changing public transport landscape during the COVID-19 pandemic, as informal operators adjusted routes and a January 2021 fire also disrupted parts of the Metro system. To keep trip planning accurate and help users avoid overcrowding, Google Maps needed a more complete view of the city’s mobility network, including formal transit and local colectivos.

WhereIsMyTransport provided the comprehensive public transport data Google Maps needed, mapping Mexico City’s full network and supplying reliable, first-party mobility data for route planning. With WhereIsMyTransport’s data, Google Maps could localize its service to include Metro, formal buses, and colectivos in the same journey search, creating a more representative trip-planning experience across a network of colectivos that is over ten times larger than the formal system.

Mexico City