Case Study: Hatch App enables 3,000+ virtual appointments and boosts contractor revenue with Whereby

The app that’s shaking up the home improvement industry

Hatch App, a Richmond-based platform that connects contractors and homeowners, struggled with the industry’s reliance on in-person meetings as the pandemic shut down home visits and exposed gaps in contractor communication and lead follow-up. To offer a virtual alternative, Hatch App turned to Whereby for browser-based video meetings and integrated video into its existing messaging and automation tools.

Hatch App built a Whereby integration so contractors can start branded, mobile-friendly virtual appointments directly from the app, reducing travel and increasing appointment capacity. Whereby’s reliability and ease of use helped adoption across teams; Hatch App has hosted over 3,000 virtual meetings through Whereby, 61% of contractors surveyed reported higher revenue in 2020 vs 2019, and sales reps can run roughly twice the number of appointments thanks to virtual visits.

Hatch App

Josh Carter

Partner Marketing and Marketing Operations