Case Study: Konfidens delivers secure virtual care with Whereby Embedded

Konfidens launches secure virtual care for 500+ practices with Whereby

Konfidens, a practice management platform for mental health professionals in Norway and the UK, needed a secure and GDPR-compliant video call solution to integrate into its software. Their challenge was to find a European provider that prioritized privacy and client confidentiality, avoiding US-based platforms to ensure alignment with strict data regulations. They chose the vendor Whereby and its embedded video service to meet these requirements.

Whereby provided a fully embedded video call solution via its API, allowing therapists to launch sessions directly from the Konfidens platform without switching applications. This integration created a seamless and intuitive user experience. Key results included the rapid enablement of local recording features with minimal development effort and a flexible per-minute pricing model that allowed Konfidens to offer affordable per-call video to its therapists. The partnership with Whereby supports over 500 practices and more than 1000 practitioners across Europe.

Konfidens