Case Study: Jane App achieves reliable telehealth at scale with Whereby Embedded

Jane App boosts good call ratings to 90% with Whereby

Jane App, a practice management platform powering over 240,000 healthcare practitioners, faced the critical challenge of building a reliable telehealth experience where technical failures could have severe consequences for patient care and trust. To meet this non-negotiable standard of reliability, they partnered with vendor Whereby and implemented its browser-based video call API, Whereby Embedded.

The solution involved seamlessly embedding Whereby's video infrastructure directly into the Jane App interface, eliminating the need for downloads and creating a frictionless user experience. The collaborative partnership with Whereby was key, as they worked together to optimize the product. The results were significant: the share of calls receiving 4-5 star quality ratings climbed to 90%, and the percentage of practitioners actively using telehealth sustainably doubled from 20% to 40%, even post-pandemic.

Jane App