Case Study: nilo improves workplace mental health sessions with Whereby

How nilo Uses Whereby to Bring Better Mental Health to the Workplace

nilo is a Berlin-based mental health platform that helps companies support employees through 1:1 video sessions with psychologists, self-guided programs, and roundtables. Its embedded video setup was unreliable, causing users to experience audio and video issues, creating extra support tickets for the operations team, and requiring time-consuming maintenance that pulled the product team away from other priorities.

To solve this, nilo switched to Whereby’s embedded video solution and SDK, integrating it for secure, customizable 1:1 sessions with features like screen sharing, picture-in-picture, and room creation via API. With Whereby, nilo saw a 60% drop in technical issue tickets and reduced video sessions impacted by technical problems from 5% to under 1%, while also benefiting from strong privacy compliance and a 4.96-star user rating.

nilo

Karoon Nair

Head of Product