Case Study: DrDoctor powers hybrid healthcare in the UK with Whereby

How DrDoctor is Using Whereby to Power the Future of Hybrid Healthcare in the UK

DrDoctor, the UK’s leading patient engagement platform, needed a secure and developer-friendly way to expand hybrid healthcare and video consultations across NHS trusts and health boards. After early challenges with a previous U.S.-based video provider around NHS compliance, data privacy, and internal development overhead, DrDoctor looked for a better embedded video solution to support remote care at scale.

DrDoctor implemented Whereby Embedded to power video consultations for patients and clinicians across the NHS. The switch delivered strong results: Whereby kept data routing within the EEA for UK GDPR compliance, reduced developer burden, and helped achieve consistently positive patient feedback averaging 4.6/5 stars. Nearly three-quarters of DrDoctor’s 70 NHS trusts and health boards now use video consultations, and DrDoctor says Whereby is central to its plan to support even more appointments, including future growth in mental health and community care.

DrDoctor

Katrina West

Senior Product Manager