Case Study: accuRx achieves rapid nationwide rollout of video consultations (98% of UK GPs) with Whereby

How accuRx Evolved in Record Time

accuRx, a UK healthcare tech company originally known for SMS-based GP communications, faced an urgent need at the start of the COVID-19 pandemic to enable remote patient appointments. They partnered with Whereby to add browser-based, no-download video consultations and moved from decision to a minimum viable product in 72 hours to meet that challenge.

Whereby’s embeddable video solution let accuRx roll out video consultations rapidly—enabling 3,600 practices within a day—and drove explosive adoption: accuRx grew its user base twofold in under six weeks, expanded coverage from half of UK practices to 95% in six weeks and 98% within a year, supported messaging to over 38 million patients, and facilitated just over 3.2 million video consultations since March 2020. Whereby’s simplicity (no app or login required) cut admin time and helped scale remote care nationwide.

Accurx

Donnie Belfon

Product Manager