161 Case Studies
A WhatsApp Case Study
VisualEz, a Delhi-based home décor visualization startup founded by Aman Khandelwal and Shubham Maheshwari, set out to solve a key retail challenge: customers often struggled to picture how tiles and marble products would look in a real space, which hurt conversion and retention. To stay connected with prospects and clients, the company began using the WhatsApp Business app in 2019.
Using WhatsApp Business, VisualEz was able to communicate more easily with clients, follow up on prospects, and build trust through its verified profile badge. The vendor, WhatsApp, helped VisualEz convert clients faster and generate additional references, and the company said it expects the app to support significant income growth over the next 4–5 months.
Shubham Maheshwari
VisualEz