161 Case Studies
Case Study: Raum&Zeit boosts customer inquiries and gains a competitive edge with WhatsApp Business
A WhatsApp Case Study
Raum&Zeit - Customer Case Study
Raum&Zeit is a small business escape-room company in Bielefeld, Germany, founded in 2015 by Michael Wabiszczewicz and Sebastian Keller. As they grew, they needed a simple, modern way to connect with customers who might be hesitant to call or email, while also keeping basic business information easy to access.
They adopted the WhatsApp Business app, using features like away messages and business profiles to respond quickly and answer common questions automatically. The result was about five customer inquiries per day through WhatsApp, easier gift-certificate sales, and a competitive edge in their market; Raum&Zeit also noted it was the only escape-room company in their city using WhatsApp, helping them stand out from competitors.
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Raum&Zeit
Sebastian Keller
Raum&Zeit