161 Case Studies
Case Study: Monde Des Fleurs boosts orders and streamlines customer inquiries with WhatsApp Business
A WhatsApp Case Study
Monde Des Fleurs - Customer Case Study
Monde Des Fleurs, a preserved flowers company in Hannover, Germany, needed a faster way to handle growing customer inquiries as demand increased. The business turned to WhatsApp and began using the WhatsApp Business app in early 2018 to help streamline communications and improve customer response times.
With the WhatsApp Business app, Monde Des Fleurs used features like away messages and quick replies to manage conversations more efficiently, even while busy fulfilling orders. According to Alper Icel, WhatsApp helped generate up to 60 additional orders per month, and about 40% of all orders now involve some communication via WhatsApp.
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