161 Case Studies
A WhatsApp Case Study
LFG Cares is a management consulting firm founded by Bhushan Bawiskar and Rohit Nandre to help small and medium-sized organizations in the mechanical, FMCG, and healthcare sectors, especially hospitals struggling with HR, staff training, administration, and service quality. As their hospital-focused business grew, they needed a faster, more organized way to communicate and share updates with clients across locations.
Using the WhatsApp Business app, LFG Cares created separate groups for each hospital and used labels to organize meetings and communications with doctors, staff, and nurses. WhatsApp helped them share training details and meeting updates in real time, reduce operating costs, and grow the business by 60–70%, with the WhatsApp Business app also serving as a help desk for customer queries.
Bhushan Bawiskar
LFG Cares