161 Case Studies
Case Study: DYA DHAIRYA achieves organized customer engagement and more sales with WhatsApp Business
A WhatsApp Case Study
DYA DHAIRYA - Customer Case Study
DYA DHAIRYA is a handbag and accessories brand in Yogyakarta, Indonesia, founded by Rendy Ekaputra. As the business grew, Rendy needed a better way to manage increasing customer inquiries from across Indonesia and nearby Malaysia while keeping engagement consistent and organized.
To solve this, DYA DHAIRYA started using the WhatsApp Business app in June 2018. With WhatsApp, the team used labels to track inquiries and orders, and away messages to stay responsive outside business hours. The result was about 20 new inquiries per day, with 70% converting to sales, helping WhatsApp support the brand’s growth and customer communication.
View this case study…
DYA DHAIRYA
Rendy Ekaputra
DYA DHAIRYA