161 Case Studies
Case Study: Die Kaffee Privatrösterei improves customer communication and service with WhatsApp Business
A WhatsApp Case Study
Die Kaffee Privatrösterei - Customer Case Study
Die Kaffee Privatrösterei, a coffee shop and roastery in Düsseldorf, was founded by Olga Sabristova and her husband Daniel Gallina to offer higher-quality coffee with more variety and flavor than many local cafés. To improve customer communication and service, they turned to WhatsApp Business.
With the WhatsApp Business app, Die Kaffee Privatrösterei uses automated messages, a business profile with key details like address and hours, and newsletters to share new blends and special events. WhatsApp has helped Olga keep customers informed and respond quickly, while also supporting sales and operations for a business that roasts over 2,200 pounds of coffee each month.
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Die Kaffee Privatrösterei
Olga Sabristova
Die Kaffee Privatrösterei