Case Study: Cotswold Manor House boosts bookings and guest communication with WhatsApp

Cotswold Manor House - Customer Case Study

Cotswold Manor House, a historic six-bedroom property in Gloucestershire, wanted to modernize the way it handled high-value group bookings while maintaining its charm. The team found that email replies were too slow for prospective customers—often brides-to-be and their friends—who were comparing multiple venues, so they turned to WhatsApp Business to make it easier to start conversations quickly.

Using WhatsApp Business on their website, Cotswold Manor House enabled fast, personal messaging with quick replies and a catalog of the property, helping convert interest into bookings more efficiently. The owners said 90% of website visits now result in a WhatsApp message, they receive up to 20 new inquiries per week, and the app helped them manage around 20 refunds or rescheduled bookings during the COVID-19 closure period.

Cotswold Manor House

Carl Busby

Cotswold Manor House