161 Case Studies
Case Study: Auszeit Weltweit improves customer communication with WhatsApp Business
A WhatsApp Case Study
Auszeit Weltweit - Customer Case Study
Auszeit Weltweit, a travel agency in Köln, Germany, organizes volunteer-based immersive vacations in Africa and Asia. As customer communication became difficult due to time zones and poor connectivity, the team needed a faster, more reliable way to stay in touch with travelers and reach new customers. To solve this, they turned to the WhatsApp Business app from WhatsApp.
With WhatsApp Business, Auszeit Weltweit used features like away messages and business profiles to make communication more immediate and convenient for global clients. WhatsApp helped the company answer around 10 inquiries per day, increase customer interactions by about 10%, and bring more people into their office, while also improving customer confidence in their service.
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Auszeit Weltweit
Manuel da Silva Joaquim
Owner