Case Study: Vizient achieves 93% fewer contract workflow errors with Whatfix

Vizient Eliminated 600 Hours of Contract Reworking by Streamlining Its CLM Workflows & Reducing User Errors

Vizient, the largest member-driven healthcare performance improvement company in the U.S., faced complex contract management challenges in Icertis CLM, including frequent user errors, overwritten documents, compliance risks, and long contract execution times. The legal and procurement teams needed better training and support to avoid rework and keep workflows moving efficiently, and they turned to Whatfix for help.

Whatfix implemented the Whatfix Digital Adoption Platform with in-app guidance, Smart Tips, Pop-Ups, a Launcher to reduce document upload errors, a prebuilt NDA Flow, and embedded self-help content from SharePoint. As a result, Vizient cut contract workflow errors by 93%, saved 618 hours in support work, and reduced average contract execution time from 33.5 days to 14 days, a 57% improvement.

Vizient

Tracy Jones

Director of Contract Services