Case Study: Travelport improves launch readiness and user adoption with Whatfix

Travelport accelerates Travelport+ adoption with Whatfix guided workflows and simulation training

Travelport, a global travel retail platform, faced significant challenges preparing multiple user groups for the launch of its new Travelport+ system. The company needed to onboard agencies, partners, and internal teams efficiently, bridge widening skill gaps, and manage the expected post-launch support surge, all while ensuring continuous improvement of the user experience post go-live. To tackle this, they partnered with Whatfix.

Whatfix provided a digital adoption platform (DAP) featuring in-app guidance, Flows, Smart Tips, and Self Help embedded directly into Travelport+. They also used Whatfix Mirror to create risk-free simulation training for complex scenarios. This solution enabled Travelport to accelerate user adoption and time-to-proficiency, contain IT support tickets, and gain analytics-driven visibility into user behavior for continuous UX optimization. Whatfix's approach transformed launch readiness into an ongoing system for improvement.

Travelport