Case Study: Smartbox Group improves partner onboarding and support with Whatfix

Smartbox reduces partner support tickets by 15% with Whatfix

Smartbox Group, a European leader in gift experiences, faced challenges with its Partner Management Portal which was difficult for suppliers to use, leading to high login error rates and support tickets. To improve partner training and reduce the burden on its development team, Smartbox sought a digital adoption platform and chose the Whatfix Digital Adoption Platform (DAP).

By implementing Whatfix, Smartbox empowered its product team to create in-app guidance and self-help content without developer dependencies. The solution delivered significant results, including a 20% reduction in user login errors and a 15% reduction in partner support tickets, while effectively guiding 30,000 users monthly with in-app flows.

Smartbox Group